Refund Policy

Everything sold on We Tried TLS is digital and available right after payment, so most purchases can't be returned. Here is when we do refund, and how to ask.

We always refund

• a duplicate charge for the same purchase;
• a membership charge made after you cancelled;
• an e-book we couldn't deliver, or a file that doesn't work and we can't fix;
• a payment you didn't make or authorise.

Memberships

Memberships renew monthly. You can cancel at any time from Profile → Subscriptions; you won't be charged again and you keep access until the end of the month you paid for. We don't give partial refunds for the remaining days of a month.

If you forgot to cancel and haven't read any early-access chapters since the renewal, write to us within 7 days of the charge and we will refund it.

Coins

Coins you haven't spent can be refunded within 14 days of purchase. Coins already used to unlock chapters can't be refunded.

E-books

E-books are made for you on request. Once the file is delivered and downloadable it can't be refunded, except under "We always refund" above.

How to ask for a refund

E-mail [email protected] from the address on your account with your username, what you bought, the date, and the PayPal transaction ID or Stripe receipt number if you have it. We reply to every request, and approved refunds go back to the original payment method through PayPal or Stripe. Your bank or PayPal decides how long it takes to show on your statement.

Chargebacks

Please contact us before opening a dispute or chargeback; it is usually faster. While a chargeback is open, the paid features linked to that payment may be paused.

These rules sit alongside our Terms of Service and don't limit any rights you have under consumer law where you live.